At Optilink Solutions Ltd, we understand that circumstances may arise which may change your plans necessitating cancellation of your order. We strive to make this process as seamless as possible.
Cancellation Before Work Commencement
If you wish to cancel an order before we have started working on it, please do so within 24 hours of placing the order. We will fully refund the amount paid by you within 14 business days of your cancellation request.
Cancellation After Work Commencement
In the event that you decide to cancel your order after we have started working on it but before the final product has been delivered, you will be charged for the proportion of work completed at the time of your cancellation. This amount will be deducted from your initial payment and the remaining amount will be refunded to you within 14 business days.
Refunds will be processed through the same payment method used by you at the time of your order.
Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again or contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected]
Please note that certain services, such as rush orders, customized services and special orders, are non-refundable. We will inform you at the time of placing such an order.
Changes to the Cancellation Policy
Optilink Solutions Ltd reserves the right to change this cancellation policy at any time. Any changes will be effective immediately upon posting the revised policy to our website.
By purchasing our services, you are agreeing to this cancellation policy and accept its terms.
Please do not hesitate to contact us at [email protected] if you have any questions or need further clarification.